The Care of Survivors and Families

Richard Keltner

By Richard Keltner
Safety Specialist, Global Aerospace, Inc.

Posted on October 15, 2010

The plan for your response to survivors and their families is one of the most important parts of your program. If you make mistakes as you manage your response to victims and families it could irrevocably damage your personal and professional reputation. You and your team members need to be prepared if you intend to interact with the people most affected by the accident.

You require effective tools to:

  • Reflect empathy
  • Provide physical and emotional support
  • Do the “right things”

You may be called upon to notify family members of victims. This is serious business and should be approached only after significant thought and training. Beyond the initial notification, you need a plan for:

  • Providing logistical support to victims and their families
  • Providing updates and briefings
  • Arranging for memorials
  • Coordinating the return of personal effects
  • Maintaining long term contact with families and survivors

You may wish to begin your review of this subject by reading three documents:

These writings reference the concepts that revolve around a major airline loss but the general issues remain the same regardless of the size of the loss.

Your Global Aerospace claims team has the experience and assets to help you deal with these difficult issues. The Global Safety team can help you train and prepare. Don’t hesitate to contact us.

Global Aerospace, Inc. Global Aerospace, Inc.
As the world's leading specialist aerospace insurer, Global Aerospace has been servicing the needs of the aviation industry for over 85 years.

© 2023 Global Aerospace, Inc.. All Rights Reserved.

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